Thank you for shopping at FK Sneakers Empire! We are committed to delivering your order in a timely and reliable manner.

1. Shipping Coverage

We currently ship to addresses within Malaysia only. For international shipping, please contact us at admin@fsneakers.com to discuss special arrangements.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has been shipped.

3. Delivery Time

• West Malaysia: 2–5 business days

• East Malaysia: 3–7 business days

Please note that delivery times may vary based on your location and courier service workload.

4. Shipping Charges

Shipping fees will be calculated and displayed at checkout. We may offer free shipping promotions from time to time — stay tuned by subscribing to our newsletter!

5. Order Tracking

Once your order is shipped, a tracking number will be provided via email or SMS. You may track your shipment using the courier’s tracking system.

6. Delays & Issues

FK Sneakers Empire is not responsible for delays caused by courier services, weather conditions, or incorrect shipping addresses provided by customers. However, we will assist you in tracking and resolving any delivery issues.

7. Wrong or Damaged Items

If you receive the wrong item or if your order arrives damaged, please contact us within 3 days of receiving your package at admin@fsneakers.com with your order number and clear photos of the item.